Terrace Connect

Terms of Service

Effective November 4, 2026

1. The agreement

Terrace Connect (the “Service”) is a real-estate transaction-coordination platform operated by Avenue Transactions (“we”, “us”). By creating an account, subscribing, or using the Service you agree to these terms on behalf of yourself and, if you're acting for a business, that business. If you don't agree, don't use the Service.

We may update these terms. When we do, the effective date above changes, and we'll note meaningful changes in the in-app update log or by email. Changes take effect seven days after posting (immediately for new features or where the law requires), and continued use after that means acceptance.

2. The Service

The Service helps transaction-coordination businesses manage real-estate files: checklists, deadlines, documents, contacts, email, forms, training, and accounting. Features may be added, changed, or retired as the platform evolves. We may set reasonable limits on storage and usage, and may suspend parts of the Service briefly for maintenance.

3. Accounts & eligibility

• Accounts are for businesses and their team members, and you must provide accurate information when signing up and keep it current.
• You're responsible for your sign-in credentials and for all activity under your account. Keep passwords private and tell us promptly about any suspected unauthorized use.
• Each sign-in is for one person — team members may not share a login. The account owner controls who on their team has access and at what level, and additional team seats are billed as described at checkout and in the Service.

4. Fees & billing

• The Service is sold as a paid subscription, billed in advance (monthly or annually) at the prices shown at checkout. Team member seats are an optional add-on billed monthly on the same payment method; adding or removing them takes effect on your next monthly bill. State Template Packages are an optional one-time purchase, per state, made inside the Service and charged to your payment method on file; they remain available on your account while your subscription is active. Payments are processed securely by Stripe.
• Group Coaching is a separate subscription — sold on its own or bundled with the platform — billed in advance (monthly or annually) at the prices shown at checkout, renewing until canceled under the same renewal, cancellation, and guarantee terms in this section. Coaching calls and community access are delivered outside the platform, and joining or leaving a coaching group takes effect when we add or remove you following your purchase or cancellation.
• 30-day money-back guarantee: if the Service isn't the right fit in your first 30 days, email us at Support@AveTransactions.com and we'll refund your payment in full. After the first 30 days, fees already paid are not refunded.
• Subscriptions renew automatically until canceled. You can cancel any time from the billing page inside the Service; your account stays active through the end of the period you've paid for.
• If a renewal payment fails, we'll retry it for up to 30 days while your account keeps working. If it still can't be collected, your account is paused until payment resumes.
• Custom services — such as White-Glove setup or private coaching — are quoted and agreed with us separately. Any price changes are communicated before they apply.

5. Your data

• The business information you enter — transactions, contacts, documents, accounting — remains yours. You give us permission to store and process it only as needed to provide the Service, as described in our Privacy Policy.
• You're responsible for having the right to enter the information you store, including other people's contact details and documents, and for how you use the Service's communication tools.
• We maintain backups as part of operating the Service, but the Service is not your only system of record — keep your own copies of critical documents. On termination you can request an export of your data before it's removed.

6. Acceptable use

You agree not to:

• use the Service to break the law, infringe others' rights, or store or send unlawful, harmful, or deceptive content;
• send spam or unsolicited bulk email — the email features are for business correspondence with people connected to your files and clients who expect to hear from you;
• attempt to breach the Service's security, probe or overload it, or access data belonging to another account;
• copy, scrape, data-mine, reverse engineer, or build a competing product from the Service;
• resell, sublicense, or share access to the Service (including sharing logins) outside your own business, or impersonate another person or business.

We may remove content or suspend access that violates this section, and may report unlawful activity to law enforcement.

7. Our property

• The Service — its software, design, trademarks, training materials, and the template libraries we maintain (including State Template Packages) — belongs to us. Your subscription licenses you to use these within the Service for your business; it doesn't transfer ownership, and template packages may not be extracted and resold or redistributed.
• If you send us ideas or feedback, we may use them to improve the Service without obligation to you.
• If you believe content on the Service infringes your copyright, email Support@AveTransactions.com with the details and we'll investigate; repeat infringers' accounts may be terminated.

8. Third-party services

Optional connections (Google, Stripe) are under your control and governed by those providers' own terms and policies; you can disconnect them any time. We don't control third-party services and aren't responsible for them.

9. Disclaimer of warranties

We work to keep the Service fast and available, but it is provided “as is” and “as available” without warranties of any kind, express or implied. The Service is a workflow tool — it does not provide legal, brokerage, tax, or financial advice, and you remain responsible for your own business's compliance, deadlines, and obligations. Template packages are provided as a starting point and don't replace your own review of your state's current requirements.

10. Limitation of liability

To the fullest extent allowed by law: we are not liable for indirect, incidental, special, or consequential damages (including lost profits, lost deals, or lost data) arising from use of the Service, and our total liability for all claims combined is limited to the fees you paid us for the Service in the twelve months before the claim arose. Any claim must be brought within one year of when it arose.

11. Indemnification

You'll defend and hold us harmless from claims, damages, and expenses (including reasonable attorneys' fees) brought by others that arise from your content, your use of the Service, or your violation of these terms.

12. Termination

• You may stop using the Service and cancel your subscription at any time (see Fees & billing for how cancellation and refunds work).
• We may suspend or end access for breach of these terms or non-payment, with notice where practical. On termination you can request an export of your data; after a reasonable period we may delete it.

13. Disputes, governing law & venue

If something's wrong, tell us first at Support@AveTransactions.com — most issues get resolved with an email. These terms are governed by the laws of the State of Colorado, USA, without regard to conflict-of-law rules. Any dispute that can't be resolved informally will be brought exclusively in the state courts located in El Paso County, Colorado, or the federal courts for the District of Colorado, and both sides consent to those courts' jurisdiction.

14. General

• These terms, together with the Privacy Policy and the prices shown at checkout, are the whole agreement between us about the Service.
• If part of these terms is found unenforceable, the rest still applies; our not enforcing a term isn't a waiver of it.
• You may not assign these terms without our consent; we may assign them as part of a sale or reorganization of the business.
• We may send notices by email to the account owner's address or inside the Service. Agreeing electronically (including ticking the checkout box) counts as a signature.

Questions: Support@AveTransactions.com.